Terms & Conditions
Welcome to Go Sri Lanka Explore , a trusted Sri Lanka travel and tour operator providing curated holiday experiences for Australian travellers visiting Sri Lanka. By accessing our website or booking our services, you agree to the following Terms & Conditions.
1. About Us
Go Sri Lanka Explore specialises in Sri Lanka tour packages for Australians, including private tours, custom itineraries, airport transfers, accommodation arrangements, and guided experiences across Sri Lanka.
These Terms & Conditions apply to all website visitors and customers booking tours from Australia to Sri Lanka through our platform.
2. Bookings & Tour Confirmations
- All tour bookings are subject to availability at the time of request.
- A booking is confirmed only after payment is received and written confirmation is issued.
- Prices are based on current market rates and may vary due to seasonal demand, fuel prices, or supplier changes.
3. Payments & Pricing
- Payments can be made using secure online payment methods available on our website.
- Prices may be displayed in USD for the customers.
- Any bank or international transaction fees are the responsibility of the customer.
4. Cancellations & Refund Policy
- Cancellation requests must be made in writing.
- Refunds depend on the cancellation timeline and third-party supplier policies.
- Non-refundable bookings (hotels, entrance tickets) are excluded from refunds.
- Approved refunds will be processed within a reasonable timeframe.
5. Changes to Tours & Itineraries
- We may adjust itineraries due to weather conditions, road conditions, safety concerns, or unforeseen circumstances.
- Alternative arrangements of equal value will be offered whenever possible.
- Minor itinerary changes do not qualify for refunds.
6. Travel Documents & Insurance
- Australian travellers are responsible for holding a valid passport, Sri Lanka visa (ETA), and required travel documents.
- We strongly recommend comprehensive travel insurance for all visitors travelling from Australia to Sri Lanka.
7. Health, Safety & Traveller Responsibilities
- Guests must comply with Sri Lankan laws, cultural guidelines, and safety instructions.
- Adventure activities are undertaken at the traveller’s own risk.
- We reserve the right to terminate services if traveller conduct is unsafe or disruptive.
8. Liability & Third-Party Services
- Go Sri Lanka Explore acts as an agent for hotels, transport providers, and activity operators.
- We are not responsible for delays, cancellations, injuries, losses, or damages caused by third parties or force majeure events.
- No liability is accepted for airline delays or international travel disruptions.
9. Website Content & Intellectual Property
- All website content is owned by Go Sri Lanka Explore.
- Content may not be copied, republished, or used for commercial purposes without written consent.
10. Privacy & Data Protection
Your personal information is handled securely and in accordance with our Privacy Policy, including data submitted by customers booking tours from Australia.
11. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of Sri Lanka. Any disputes shall be resolved under Sri Lankan jurisdiction.
12. Updates & Amendments
We may update these Terms & Conditions to reflect changes in travel regulations, services, or legal requirements. Continued use of our website constitutes acceptance of the updated terms.
13. Contact Us
For enquiries related to Sri Lanka tours from Australia, please contact:
📧 Email: gosrilankaexplore@gmail.com
📞 Phone / WhatsApp: +61(460) 6592 219
